Postcard Atelier: Jigsaw app icon

Postcard Atelier: Jigsaw support

Help with pieces, trays, saving and your album, plus how to report a bug.

In development

Contact support

Email us with your device, the game version and what went wrong. Put “Postcard Atelier: Jigsaw” in the subject line so we can find it quickly.

support@shadetap.com

Troubleshooting

A piece won't snap into place
  1. A piece snaps only when it's close to its neighbor or to its own spot on the board, and only when it's turned the right way.
  2. If you turned on piece rotation for this puzzle, turn the piece first: tap it, then press the rotate button.
  3. Joined pieces move together as one group.
I can't find a piece
  1. Tap the magnifier under the board (its name is “Find a piece”) to open “Find all pieces”, a list of every group that isn't in place yet: “Show” takes you to one, and “Bring here” lays it on the table in front of you.
  2. The framed-square button (“Edges only”) shows just the edge pieces in the tray. Tap it again to see all pieces.
  3. Sort pieces into Main and Trays 1 to 3, and pinch or use the zoom buttons to zoom in up to 4×.
My progress is missing
  1. The game saves by itself a moment after every change and when you leave it. Your three latest puzzles wait under “Continue” on the Home screen, and the rest under “All puzzles”.
  2. If a save file is damaged, the game restores its last good copy when there is one.
  3. Uninstalling the game deletes everything it stored on your phone. To keep your album, first save a backup: open Settings and, in the Album backup section, tap “Save album to a file”. It holds your postcards, stamps, letters, decor and settings, but not puzzles in progress or your own photos.
  4. Files you saved outside the game, such as an album backup, stay where you put them.
How do I start a picture again?
  1. On the board, open the ⋯ menu and choose “Restart”. The game asks first.
There's no sound or vibration
  1. Check the “Sound effects” and “Vibration” switches in Settings.
  2. Check your phone's volume and Do Not Disturb settings.
Which languages does it have?
  1. English, German, Spanish and Russian. The game follows your phone's language, and uses English for any other.
  2. To choose one yourself, open Settings and pick it in the Language section.

Report a bug

Email support@shadetap.com and include:

  1. 01Your deviceModel and Android version.
  2. 02Game versionIn the game: Settings, in the About section.
  3. 03What happenedWhat you did, what you expected and what you saw instead.
  4. 04A screenshotOr a short screen recording, if you can.