Lumen Glass app icon

Lumen Glass support

Help with tricky levels, Gold and Clean, saving and the Daily Glass, plus how to report a bug.

AndroidIn development

Contact support

Email us with your device, the game version and what went wrong. Put “Lumen Glass” in the subject line so we can find it quickly.

support@shadetap.com

Troubleshooting

I'm stuck on a level
  1. Tap Hint to see a good next move. Hints are free and unlimited.
  2. If Hint shows nothing, the level usually can't be solved from this position: Undo a few pours or Restart.
  3. Undo takes back your last pour. It's free, with no limit. Restart puts the level back to its start at once.
How do Gold and Clean work?
  1. Gold means solving the level in the fewest possible moves. The second number on the move counter is that target.
  2. Clean means solving it without Undo or Hint.
  3. A level gives up to three Stars: one for solving it, one for the first Gold and one for the first Clean.
Where is my progress saved?
  1. On your phone. The game saves after every pour, Undo, Restart and solve.
  2. Continue on the home screen takes you back to your last level, at the move where you stopped.
  3. Only one unfinished level is kept: the first pour in another level replaces it. An unfinished Daily Glass starts fresh.
Can I move my progress to a new phone, or start over?
  1. Not in the current build. Progress isn't backed up or synced, so it stays on this phone.
  2. There's no reset in the game. To start over, clear the game's storage in your phone's app settings, or reinstall it. This deletes all progress.
How does the Daily Glass work?
  1. It opens once you've solved Level 3: one level a day from the campaign's levels 21–300, picked by your phone's date.
  2. Each solved day adds a stamp to the calendar and a layer to the month's vessel. When the month ends, the vessel goes into the Album.
  3. Missed a day this month? Play it from the calendar to fill the day; it doesn't extend your run. The Daily Glass never gives Stars: Stars come from levels.
Sound, vibration and color symbols
  1. Open Settings from the home screen, or pause a level: Sound, Haptics and Colour Symbols switch on and off there.
  2. Colour Symbols adds a shape to every color, for anyone who tells colors apart more easily by shape.
  3. The game has sound effects and no music. Haptics give a short buzz when a pour lands, a vessel seals or a Glasshouse task is restored.

Report a bug

Email support@shadetap.com and include:

  1. 01Your deviceModel and Android version.
  2. 02Game versionOn Android: touch and hold the game's icon, then tap App info.
  3. 03What happenedWhat you did, what you expected and what you saw instead.
  4. 04A screenshotOr a short screen recording, if you can.