Color Tray Cover app icon

Color Tray Cover support

Help with placing tiles, hints, saving and sound, plus how to report a bug.

AndroidIn development

Contact support

Email us with your device, the game version and what went wrong. Put “Color Tray Cover” in the subject line so we can find it quickly.

Troubleshooting

A tile won't drop where I want
  1. Every cell of the tile must land on empty cells of a mat with the same color and stamp.
  2. If the outline turns red, turn the tile first: tap it in the tray or press Rotate. Tiles turn but never flip.
  3. Wild clay, the pale tile with a sparkle, fits any color.
I'm stuck on a level
  1. Press Undo as many times as you need. Undo also reverses a seal.
  2. Restart starts the level over. Your best stars for it are always kept.
  3. From chapter 2, the bulb at the top right glides a tile into a placement that still completes the board.
How do I get more hints?
  1. You start with three hint tokens.
  2. Earn more from the daily commission, the daily quests and streaks of 3, 7, 14 and 30 days.
  3. In the current version, hints can't be bought.
My progress is missing
  1. Progress saves automatically on your phone. There's no account and no cloud save.
  2. A level you leave halfway isn't saved: it starts fresh next time.
  3. Uninstalling the game deletes your progress.
There's no sound or vibration
  1. Check Sound, Music and Vibration in Settings, or in the pause menu during a level.
  2. Check your phone's volume and Do Not Disturb settings.
Why is a chapter locked?
  1. Each chapter opens when you clear the previous chapter's finale: levels 10, 20, 30 and so on.
  2. A locked chapter shows which level to clear.
  3. The daily commission unlocks after chapter 1.

Report a bug

Email support@shadetap.com and include:

  1. 01Your deviceModel and Android version.
  2. 02Game versionOn Android: Settings → Apps → Color Tray Cover.
  3. 03What happenedWhat you did, what you expected and what you saw instead.
  4. 04A screenshotOr a short screen recording, if you can.